Merchant subscription terms

1. Your agreement

CollectLah is the name used for this service. Contact collectlahteam@gmail.com for billing, support or terms enquiries. Only an authorised business owner may accept a subscription on the business’s behalf.

These terms do not automatically move an existing business onto a new plan or replace an existing pilot, manual-billing or individually agreed arrangement. Any agreed change must be confirmed separately.

2. Plans and included limits

• Loyalty: RM99 per month, up to 1,000 active members and 3 staff accounts, including the owner.
• Loyalty + Business: RM199 per month, up to 3,000 active members and 10 staff accounts, including the owner; includes Loyalty and enabled Orders, Preorders, Appointments and Products tools.
• Both plans cover 1 outlet and 1 active loyalty programme, with setup and onboarding included. Available Wallet features depend on platform requirements and successful setup.

Your selected plan and price are shown before you confirm Checkout. Account limits shown in Plan & support apply; reaching a limit may prevent additions. We do not silently upgrade you, charge unagreed overages or remove existing customer records to enforce a limit. Contact us if you need a different arrangement.

3. Your 14-day trial and automatic billing

A payment card is required. The 14-day trial begins when you complete Stripe Checkout, not when you request a demo or open the billing page. Checkout displays your trial and recurring price. A card issuer may require authentication or show a temporary verification authorisation.

By accepting Checkout, you authorise Stripe to save your payment method and charge the selected RM99 or RM199 monthly subscription automatically after the trial, then each monthly renewal, unless you cancel before the applicable end date. Retrying the same Checkout does not create a new trial. Trial eligibility is not reset by cancellation.

A trial-ending reminder is sent 7 days before the scheduled first charge. Keep the billing email supplied at Checkout current; contact us if it needs changing. You can check the verified trial end in CollectLah billing and cancel before it ends. We also send service messages such as renewal reminders, payment receipts and payment-recovery notices. These are not marketing emails.

Charges are in Malaysian ringgit. Any applicable tax must be disclosed before payment. Your bank may apply its own charges. No annual commitment or separate usage charge is included in these monthly offers.

4. Manage billing and cancel

Sign in as the owner, open subscription billing, then choose “Manage billing or cancel” to open the secure Stripe portal. You can update your payment method, view invoices and schedule cancellation. Check the portal confirmation and effective cancellation date. To change your billing email, or if you cannot access billing, email collectlahteam@gmail.com promptly for help and obtain confirmation of any requested cancellation.

Cancel before your trial ends to avoid the first subscription charge. After the trial, cancellation takes effect at the end of the current billing period and prevents the next renewal; access remains subject to a valid trial or paid period. Closing Checkout, signing out, removing a Wallet card or requesting deletion of personal data does not cancel a subscription.

Cancellation and refunds are separate. Cancellation does not automatically refund a completed payment or unused days. For an incorrect or disputed charge or a refund request, email collectlahteam@gmail.com with the relevant invoice; do not send full card details. We review refund requests case by case, taking account of the circumstances, any written agreement and applicable law. These terms do not limit rights or remedies that cannot lawfully be excluded.

5. Payment problems and access

If payment needs authentication or fails, Stripe may notify you and retry according to the configured recovery settings. Business changes can be restricted while the subscription is unpaid, expired, paused or cancelled. The owner can still reach billing and privacy controls, and existing records are not automatically deleted by a billing-status change.

Update billing promptly to restore eligible access. We do not automatically create another subscription or grant another trial after cancellation. Contact us before restarting.

6. Your business and customer data

You are responsible for your business’s offers, rewards, goods and services, authorised staff access, lawful use of customer data and any required notices and permissions. CollectLah supplies the software; it does not guarantee sales, customer retention or uninterrupted availability.

Our privacy policy explains data handling. Stripe processes payment details under its privacy policy. CollectLah stores billing references, status and agreement evidence, not full card numbers or card security codes. Contact us about data access, export, retention or closure; cancellation alone is not a privacy-erasure request.

7. Changes and applicable law

Material changes to these terms or your recurring price will be communicated before they apply, with an opportunity to cancel before the affected renewal and any further consent required by law. The price accepted at Checkout is not silently replaced by a different plan.

These terms are governed by Malaysian law. Nothing here removes rights, remedies or liabilities that cannot lawfully be excluded. Contact collectlahteam@gmail.com first so we can investigate a concern.