01
For customers
Contact CollectLah when the technology is stopping you.
- A Wallet card or join link is not working
- You cannot access your loyalty membership
- Something on CollectLah is not behaving correctly
COLLECTLAH SUPPORT
How can we help?
Get help with a loyalty card, Wallet pass, or CollectLah business account.
02
For businesses
We can help your team use and configure CollectLah.
- Account access or staff invitations
- Loyalty card and Wallet setup
- Integrations or technical issues
QUICK ANSWERS
Frequently asked questions
Where are my points or stamps?
The business you joined records purchases and loyalty credit. Contact that business first so its team can check the transaction and correct the balance when needed.
Why can’t I add my card to Wallet?
Open the card link on a supported device and make sure you are signed in to the Apple or Google account you want to use. If it still fails, email CollectLah with the business name and a screenshot of the error.
How do I update my contact details?
Ask the business whose loyalty program you joined. Its authorised team can update the customer record connected to that program.
What should a business include when asking for help?
Send the business name, the page you were using, and a short description of what happened. Never send a password, one-time code, payment card number, or private key.
STILL NEED HELP?
Tell us what happened.
Include the business name and a screenshot when it helps. Do not send passwords or security codes.