View your plan, usage and billing

Check your plan and usage

The owner and pending invitations count towards the staff allowance. If this section is unavailable, ask the business owner to check your access.

1. Open Settings → Plan & billing.
2. Review the plan and usage allowances shown for your business.

Check trial and billing dates

Open Settings → Plan & billing and review any displayed trial or paid-through date. For an enrolled Stripe subscription, open Manage subscription billing, then use Manage billing or cancel to check the dates and terms available in secure billing.

Manually invoiced businesses do not renew or charge automatically. If a date is not shown or you are unsure which arrangement applies, select Contact CollectLah.

Manage billing details

If the controls are unavailable, or your business is manually invoiced, select Contact CollectLah for help with payment or plan changes.

1. Open Settings → Plan & billing.
2. If Manage subscription billing is available, open it to view your billing options.
3. For an enrolled Stripe subscription, use Manage billing or cancel and follow the options provided in secure billing.

Cancel a subscription

For an enrolled Stripe subscription, open Settings → Plan & billing → Manage subscription billing, then select Manage billing or cancel. Review the cancellation options, effective date and confirmation provided in secure billing.

For manually invoiced businesses, or if cancellation controls are unavailable, select Contact CollectLah to confirm the next steps for your agreement.

Available actions depend on your business’s billing arrangement. Check the dates and terms displayed for your subscription.